This policy explains package hold periods, storage fees, customer notice, and Add2Cart's right to dispose of, redirect, donate, sell, or auction uncollected packages after the allowed period.
1. Package Hold Period
Add2Cart may hold packages for a limited free period after arrival, clearance, or notification. Customers are responsible for collecting packages or arranging delivery within the stated period.
2. Storage Fees
After the free hold period, storage fees may apply per package or per day in accordance with Add2Cart's current company policy. Storage fees must be paid before release of the package.
3. Customer Notice
Add2Cart may notify customers by phone, email, WhatsApp, customer portal, SMS, or any contact information provided on the account. Customers are responsible for keeping contact details current.
4. Uncollected Packages
If a package remains uncollected, unpaid, abandoned, or unresolved after repeated notices or after the maximum holding period, Add2Cart may dispose of, sell, donate, redirect, return, or auction the package to recover unpaid charges and storage costs.
5. No Liability for Abandoned Goods
Once a package is treated as abandoned under company policy, Add2Cart will not be liable for loss of the item, loss of value, replacement cost, or claims made after disposal or auction.