This policy explains accepted payment methods, payment confirmation, online card payments, bank transfers, declined payments, fees, and package release rules.
1. Accepted Payment Methods
Add2Cart may accept bank transfers, online card payments, payment links, hosted payment page payments, cash at approved locations, or other approved payment methods as communicated by Add2Cart.
2. Online Card Payments
Online payments may be processed through a secure payment gateway or hosted payment page. Card approval is subject to the customer's bank, card issuer, payment gateway, fraud checks, and transaction limits.
For successful card payments, the receipt should display key details such as Add2Cart's trade name, processing date, order number, card type, transaction amount, currency, and authorization/approval code where available.
3. Bank Transfers and Proof of Payment
Customers may be required to send proof of payment, such as a screenshot or confirmation receipt. A package will not be released until payment is verified and reflected or otherwise confirmed by Add2Cart.
4. Failed or Declined Payments
A failed, declined, reversed, or pending transaction is not considered payment. Customers remain responsible for the balance until payment is fully approved and confirmed.
5. Transaction Fees and Adjustments
Transaction fees, payment gateway fees, bank fees, exchange-rate differences, or processing charges may apply where communicated. If an invoice is corrected due to duty, weight, exchange rate, or data errors, the customer remains responsible for the corrected amount.
6. No Release Before Payment
Add2Cart reserves the right to hold, delay, or refuse release of any package until all charges connected to the package or customer account are fully paid and confirmed.