This policy explains when refunds, returns, credits, or cancellations may apply. Add2Cart Couriers is a freight forwarding and logistics service provider and is not the original seller of the goods customers purchase online.
1. Seller Issues and Product Problems
Add2Cart is not responsible for refunds, replacements, missing accessories, wrong items, defective products, seller packaging errors, or product quality issues caused by the seller, marketplace, manufacturer, or original shipper.
Customers must contact the seller or marketplace directly for seller-related refunds, returns, replacements, or product disputes.
2. Shipping Service Refunds
Shipping, handling, processing, delivery, storage, and Customs-related fees are generally non-refundable once services have been performed or costs have been incurred.
Refunds or credits may be considered only where Add2Cart confirms an overpayment, duplicate payment, billing error, or service issue directly caused by Add2Cart.
3. Returns to Seller
If a customer wants an item returned to the seller, the customer is responsible for providing a valid return label and paying any handling, storage, packaging, pickup, or return processing fees that may apply.
For tax-exempt/export-eligible shipments, special return procedures may apply. A package that was shipped to a tax-free address but is not being exported may need to be returned to the seller rather than redirected to another U.S. address.
4. Cancellations
A customer may request cancellation before a shipment is processed. If costs have already been incurred, those costs may be deducted from any refund or credit.
5. Processing Time
Approved refunds or credits may take time to process depending on the original payment method, bank, payment gateway, or internal verification requirements.