This policy explains how Add2Cart Couriers handles shipping, clearance, pickup, and delivery. Estimated timelines are not guarantees and may change due to Customs, airline, warehouse, carrier, weather, or operational delays.
1. Shipping Methods
Add2Cart may ship by air freight, sea freight, courier consolidation, warehouse consolidation, or other shipping methods depending on the service selected, package size, package type, destination, and availability.
2. Estimated Timelines
Any timeline shown on the website, in messages, or in advertisements is an estimate only. Packages may take longer due to seller processing, U.S. carrier delivery, warehouse scanning, flight schedules, Customs clearance, inspections, public holidays, or transportation delays.
3. Customs Clearance
Customers must provide invoices and supporting information when requested. Customs may inspect packages, adjust declared values, reclassify items, request additional documents, or apply duties and charges at their discretion.
4. Pickup and Delivery Options
Packages may be collected from approved pickup locations or delivered where delivery service is available. Delivery availability, fees, and timelines may vary by parish, area, route, package size, and security conditions.
Add2Cart may choose safe pickup points or main-road delivery points where direct delivery is unsafe or impractical.
5. Missed Delivery and Customer Contact
Customers must provide accurate contact details and respond when contacted for delivery, pickup, payment, or package verification. Missed delivery, unreachable customers, or incorrect addresses may result in delays or additional fees.
6. Proof of Delivery
Add2Cart may use signatures, photos, messages, delivery logs, pickup confirmations, or other records as proof of delivery or release.