These Terms & Conditions explain the rules for using Add2Cart Couriers services, including shipping, package handling, account use, payment obligations, Customs responsibilities, service limitations, and dispute handling.
1. Use of Add2Cart Couriers Services
Customers must provide accurate names, contact information, addresses, mailbox numbers, invoices, tracking numbers, and package details. Add2Cart may refuse or delay service where information is incomplete, incorrect, suspicious, or non-compliant with Customs or carrier requirements.
Customers are responsible for ensuring that packages are addressed correctly and that the correct Add2Cart warehouse address and mailbox/customer ID are used when shopping online or instructing suppliers.
2. Customer Responsibilities
Customers must ensure that goods being shipped are legally allowed for import into Jamaica and that all required permits, approvals, invoices, and supporting documents are provided before shipment or clearance.
Customers must respond promptly to requests for invoices, package descriptions, payment confirmations, authorization, or additional information required for Customs clearance or delivery.
3. Customs Duties, Taxes, and Government Charges
Duties, taxes, storage, inspection, Customs processing fees, and other government or third-party charges are the responsibility of the customer unless otherwise agreed in writing.
Add2Cart may provide estimates, but final charges may vary based on Customs assessment, weight, value, classification, carrier charges, exchange rates, or additional documentation requirements.
4. Payment Obligation
Customers agree to pay all shipping charges, duties, handling fees, storage fees, delivery fees, return fees, and other applicable charges before packages are released, delivered, redirected, or returned.
Add2Cart reserves the right to hold packages until full payment is confirmed.
5. Right to Refuse Service
Add2Cart may refuse, suspend, or cancel service for prohibited/restricted items, unpaid balances, abusive communication, suspected fraud, inaccurate information, or any shipment that creates legal, financial, or operational risk.
6. Limitations of Liability
Add2Cart is not responsible for seller errors, incorrect product descriptions, wrong items shipped by the seller, missing items caused before receipt, courier misdelivery before arrival at Add2Cart, Customs delays, airline delays, natural disasters, government actions, or events outside Add2Cart's control.
Where Add2Cart is responsible for a verified loss or damage, any compensation is subject to company review, proof of value, shipment records, insurance availability, and applicable limitations.
7. Changes to Terms
Add2Cart may update these Terms & Conditions from time to time. The latest version posted on the website will apply to future use of the service.